Complete WiFi, Network & Phone Support for Care Homes
One local point of contact for your broadband, WiFi, internal network, VoIP phones and ongoing support. Local engineers, no call centres, and a calmer route to help when something isn't working the way it should.
- One provider — one number to call
- Local engineers, no call centres
- Same-day attendance often available
- Ongoing remote & on-site support
Prefer a quick word first? Speak to an engineer on 0161 399 1757.
Connectivity Problems Shouldn't Become a Manager's Full-Time Job
When the WiFi drops or a phone stops working, the manager usually ends up on hold — repeating the same problem to a new agent, following scripted troubleshooting, and asking staff to restart or unplug equipment they don't really want to be touching.
Broadband, network and phone providers often point at each other. Getting an engineer booked can take days. In the meantime, care planning systems, medication records, resident services and the office phones are all sitting on the same connection nobody has clear ownership of.
That's the position we help care homes get out of. Evolution acts as one familiar local point of contact, so the manager can hand the problem to someone who already understands the building and get on with running the home.
One Provider. One Number to Call.
Evolution can act as the main point of contact for your complete connectivity system — the incoming broadband, the internal network, WiFi coverage, switching and gateways, cabling, VoIP phones, backup internet and day-to-day support.
When something isn't working, you don't need to work out which supplier is responsible first. We take ownership of the investigation, help identify whether the issue sits with the broadband, internal network, WiFi or phones, and coordinate with third-party providers where needed — while remaining the familiar local voice you already know.
- Broadband & ISP coordination
- Business WiFi & coverage
- Switching, gateways & cabling
- VoIP phones & number porting
- Remote & on-site support
- Backup connectivity options
How We Helped New Owners Take Control of an Inherited Care Home Network
New owners had taken over a care home with a complete network in place — but no credentials, no controller access and no reliable documentation. Whatever was in place couldn't be properly administered or supported.
- Replaced the legacy 24-port PoE switch
- Installed a UniFi Cloud Gateway Ultra
- Installed seven new Ubiquiti access points
- Commissioned the network under known credentials
- Later supplied and configured four VoIP phones after issues porting the existing number
- Now managing both the network and the phone system
Everything Your Care Home Needs to Stay Connected
Not every home needs every service. During the assessment we'll help you understand what's genuinely worth doing — and in what order.
Care Home WiFi
Coverage designed around bedrooms, communal areas, offices and staff spaces. Blackspot identification, managed access points, and separate staff, resident and guest networks where useful.
Business WiFiNetwork Infrastructure
New installations, upgrades or replacing inherited systems. Managed switching, gateways, structured cabling and tidy cabinets built to be supported — not guessed at.
Commercial network installationBroadband & Backup
Help selecting or coordinating a suitable broadband service, plus 4G, 5G or Starlink backup with automatic failover for card payments, phones and care systems.
Business internet solutionsVoIP Phone Systems
Hosted business phones with number porting from your existing provider, call routing, voicemail-to-email and support alongside the network.
VoIP phone systemsData Cabling
Neat, properly-terminated Cat6 or Cat6a runs for new access points, cameras, VoIP handsets or extra points — carried out considerately around residents and staff.
Data cablingOngoing Management
Firmware and software updates, configuration changes as the home evolves, fault diagnosis, and one familiar point of contact when something needs attention.
Support That Doesn't Start with a Call-Centre Script
Once a system has been installed or taken under management, managers contact us directly. There is no queue and no phone menu. Where possible we resolve issues remotely; when on-site attendance is needed, we come out.
- We aim to answer calls promptly during working hours
- Messages and forms are usually replied to the same day
- Remote investigation resolves many issues without a visit
- Same-day attendance is often available for urgent issues
- Priority support is available seven days a week
- Staff aren't routinely asked to perform technical troubleshooting
Free One-Hour Care Home Connectivity Assessment
For care homes considering WiFi improvements, a network upgrade, VoIP, backup connectivity or ongoing support, we'll visit the home for around an hour at no cost and no obligation.
We'll review the existing setup, identify practical opportunities, and follow up with clear recommendations and a no-obligation quotation where relevant.
The Right Solution for the Building — Not the Most Expensive One
We don't automatically replace everything or install enterprise equipment where it isn't required. If something in place is doing its job and can be safely supported, we'll say so.
Some care homes genuinely benefit from a fully managed enterprise setup. Smaller homes, annexes and offices are often better served by something simpler. We look at the number of users and devices, the building layout, and where you'd like to be in a couple of years — then recommend something proportionate.
More Ways We Support Care Homes
Alongside connectivity, working with one trusted local provider can also cover other systems commonly relied on across care environments.
CCTV Installation & Upgrades
New systems, camera additions and upgrades to existing installations.
Learn moreCommunal TV & Aerial Systems
Communal aerial systems and reliable signal for residents' lounges and rooms.
Learn moreTV Distribution to Rooms
Distributing television around resident rooms and communal spaces.
Learn moreSatellite Installation & Faults
Satellite installation, distribution and faults on existing systems.
Learn moreBroader Technical Support Where Appropriate
For suitable care homes and smaller IT environments, we may also be able to provide broader managed support alongside the network and phone system. That gives managers one familiar contact for more of the day-to-day technology their staff rely on.
Where useful, this can include everyday computer support, printer and device issues, user support, help with email or Microsoft 365, remote technical help and coordination with specialist IT support where needed. Scope is always assessed individually and sized to the actual environment.
A Simple, Considered Process
- 1
Talk to an Engineer
A short call about the home, current setup and what you'd like to improve.
- 2
Free Site Assessment
For suitable planned upgrades we visit the home, review the system and identify practical options.
- 3
Clear Proposal
Recommendations in plain English and a no-obligation quotation.
- 4
Installation & Support
If you proceed, we install, configure and test — with ongoing support available.
Local, Engineer-Led and Easy to Deal With
Evolution is a local, engineer-led business. When you ring, you'll speak to someone who knows your site. When we quote, we explain it in plain English. When something goes wrong, we take responsibility for getting it sorted.
- £2m public liability insurance
- 2-year workmanship warranty
- Local, engineer-led service
- Support 7 days a week
- No call centres
- No scripted troubleshooting
- No pushy sales
- Clear written quotations
- Real care-home experience
- Ongoing support options
Care Home Connectivity — Common Questions
You Run the Care Home. We'll Handle the Connectivity.
Request a free one-hour assessment or speak to an engineer. There's no obligation and no hard sell — just a proper look at what would actually help.
Also relevant: Business internet solutions, commercial network installation, VoIP phone systems and Starlink installation.
